Avanti AI Partners (“we,” “us,” or “our”) provides AI-powered voice, SMS, and chat services on behalf of our clients and operates avantiaipartners.com. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Personal information:
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (voice, SMS, chat, email)
Non-personal information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback, including voice and chat transcripts
2. How We Use Your Information
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, and updates
- Enhancing website and AI system functionality
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. Voice AI & Chat Conversations
When you interact with our AI-powered phone system or website chat, your conversation — including audio, transcripts, and any information you share — may be recorded and processed to answer your inquiry, route your request, and improve service quality. These records are retained only as long as necessary for the purposes described in this policy and are not sold or shared for marketing purposes.
4. SMS Messaging & Compliance
Text Message Program Terms & Conditions. By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-in & consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-out instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message frequency & content: Message frequency varies based on your interactions with us. Messages are directly related to the services you have requested; we do not send promotional content without specific consent.
Help & support: Reply “HELP” for assistance, or contact us at hello@avantiaipartners.com. Support is available during regular business hours.
Carrier information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS data protection statement. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors that support our services, such as customer support. All other categories exclude text messaging originator opt-in data and consent — this information is never shared with third parties, other than the aggregators and providers used solely to deliver the text messages you have consented to receive.
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Service providers — third-party vendors who assist our operations (e.g., payment processing, appointment scheduling, SMS/voice delivery), all contractually obligated to maintain confidentiality and security
- Legal compliance — if required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders
- Business transfers — in the event of a merger, acquisition, or sale of assets, with your data remaining protected under this policy
6. Data Security
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Team training on data protection
- Breach notification consistent with applicable law
- Secure backup and disaster recovery procedures
No method of transmission over the internet or electronic storage is 100% secure. We use commercially reasonable measures to protect your information but cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember preferences, improve functionality, and measure the effectiveness of our services. You may control cookies through your browser settings; disabling them may limit some website features.
8. Your Rights & Choices
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking “unsubscribe”
- Opt out of SMS messages by replying “STOP”
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, contact us using the information in Section 10.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by Avanti AI Partners.
10. Changes to This Policy
We may update this policy periodically. The current version will always be posted here with its effective date. For significant changes, we will notify you by email or a notice on our website.
11. Contact Us
Avanti AI Partners
Email: hello@avantiaipartners.com
Phone: (801) 406-4229
Website: avantiaipartners.com
By using our website and services, you consent to this Privacy Policy.